Policy and Privacy
At LOST in we respect your privacy and appreciate the trust you place in us.
Your data will be processed by Sillyparadise, Lda based at rua do chafariz 22 Albarraque registered at the conservatory under the number of legal person 514923288
This company is responsible for the processing of personal data pursuant to the General Regulation on Data Protection.
For questions related to the processing of data for customer relations, namely regarding the placing of an order.
For the processing of your personal data, you must contact us through the following means:
Telephone: (+351) 917411733
(normal cost call, with service on working days, from 10:30 am to 6:00 pm)
Address: Rua D. Pedro V 58 1200-094 Lisbon
1. OWNERSHIP OF THE ONLINE LOST IN STORE (www.lostinindia.pt)
Sillyparadise, lda), headquartered at Rua do chafariz 22 albarraque 2635 rio de mouro Portugal, with a share capital of € 5,000, NIPC No. PT 514923288, registered at the Commercial Registry of Lisbon, is the legitimate owner of the official website of brand LOST in and whose domain can be found at https://www.lostin.pt.
2. CUSTOMER SUPPORT SERVICE
For additional information or to clarify any doubts, you can contact LOSTin
CHANGE OF THE GENERAL TERMS AND CONDITIONS OF SALE OF THE ONLINE STORE LOST in
Sillyparadise Lda has the right to change these General Conditions and Terms of Sale at any time. The Buyer (a) is subject to the principles and terms in force at the time of his order, unless the law or competent authority imposes any changes to them.
PURPOSE AND SCOPE OF APPLICATION
These General Terms and Conditions of Sale exclusively regulate the purchase and sale made in the LOST in online store between the Final Consumer as a buyer and sillyparadise Lda as a seller, and apply to all visitors to the www.lostinindia.pt website as well as to any commercial transaction carried out through this online store.
Navigation on the website, as well as the purchase of any product at www.lostinindia.pt, implies acceptance of the present general conditions of use and contracting.
Sillyparadise Lda sells all products from the LOSTin collection and will be the entity responsible for selling on the website www.lostinindia.pt the articles of that brand, and all e-commerce services are available to final consumers and resale
End consumer or User or Buyer is considered to be any person who makes a purchase for a personal purpose, outside of their business or profession, therefore, without any desire to resell the items they purchase in the store online LOST in
If you are a reseller, the customer who buys according to the wholesale rules imposed by sillyparadise, lda
Sillyparadise Lda reserves the right to change these conditions of use and contracting, without prior notice, as well as to modify at any time the information and commercial offer presented on products, prices, promotions, commercial conditions and services, and any changes will always be published on the website www.lostinpt.
Sillyparadise Lda reserves the right to process only orders received from users who are Final Consumers or resellers who are in accordance with the general conditions of sale and resale of sillyparadise Lda.
The final consumer must provide SILLYPARADISE.LDA Lda, as a seller, with an email or postal address, or the data relating to another form of contact, which are correct and complete and accept that the sillyparadise Lda can contact you using this data, if deemed appropriate.
INFORMATION ON CONTENTS OF THE LOST iN ONLINE STORE
The www.LOSTin.pt website is intended for private use only, so that the reproduction, transfer, distribution or storage of the contents of the LOST in online store, without prior written authorization, is prohibited for any other user. purpose other than strictly personal use.
All contractual information is written in Portuguese.
In case the information presented does not correspond to the main characteristics of the product, the Customer has the right to terminate the purchase and sale contract under the applicable legal terms.
The photographs presented on the website are illustrative of the product and colors. We recommend that you take a long time to check the product details for better information about the respective characteristics of the items you want to purchase.
Product prices and specifications are subject to change without notice
The product catalog of the LOSTin online store is independent of physical stores, both in terms of price and in terms of products presented and quantities in stock.
The validation of the purchase order or order assumes that the Buyer is aware of and accepts the General Terms and Conditions of Sale of the website www.LOSTin.pt.
All data recorded by sillyparadise Lda constitute proof of the set of transactions carried out between the Seller and the final Consumer, and Sillyparadise Lda is responsible for filing the electronic document in which the contract is formalized, obliging itself to maintain it. it accessible.
OBLIGATIONS OF CUSTOMERS AND USERS
Any visitor to the www.lostin.pt website undertakes to comply with and respect these general conditions, namely observing the following obligations:
It is prohibited to introduce, store or disseminate defamatory, obscene, insulting, xenophobic and / or content through the lost in website of any other nature, that violate the general principles of law and public order;
We suggest that you save your login password on the site in order to prevent third parties from accessing your account and personal data;
Do not use false identities;
Grant your personal data and correct addresses so that sillyparadise, Lda can properly process orders;
The final consumer is the only one responsible for the veracity of the personal data communicated to sillyparadise Lda and undertakes to insert and immediately inform any changes through his registration account at www.lostin .pt.
Sillyparadise, lda disclaims any responsibility for any delay or impossibility of processing the order resulting from error or insufficiency of the data communicated by the Final Consumer, namely at the time of delivery.
Due to the nature of the unique products of the Lost in collection, sometimes each piece may present small irregularities, which are part of its charm.
Sillyparadise Lda only processes an order placed by a customer after confirmation of the respective payment, so you can only guarantee their availability during the next 5 days if you send proof of payment.
The payment receipt must also indicate the order number.
In the order confirmation, you will find the estimated date for shipping the products, after payment confirmation.
Naturally, the estimated time for dispatch may vary depending on the carrier and the destination of your order.
Sillyparadise Lda dispatches orders on weekdays, estimating the delivery time of orders.
Any delay in the shipment of items, in view of the estimated dates shown, does not confer the right to compensation.
In case of product unavailability for any reason, Sillyparadise will immediately refund the amount spent.
ORDER CONFIRMATION / CANCELLATION
Sillyparadise. Lda may not validate the order that does not have sufficient guarantee of good collection, when the order is incomplete or incorrect, or when the ordered products are no longer available.
In either case, Sillyparadise. Lda will inform the Final Consumer via e-mail that the sales contract was not made and that sillyparadise Lda did not proceed with the sale, specifying the reasons for this.
If the products ordered at www.lostin.pt are no longer available at the time of your last access to the site, despite having obtained an order confirmation, or when sillyparadise Lda receives your order, the Seller will immediately inform the User (a) on their unavailability, never exceeding the 10-day period after receiving the request.
If an order has been placed, and the respective payment, for products that have become unavailable in the meantime, Sillyparadise Lda will refund the money paid for the unavailable items.
SillyparadiseLda reserves the right to refuse any order, regardless of the reason and is exempt from liability for any damages or costs, as well as reserves the right to cancel any purchase even if it has already been accepted or confirmed by Sillyparadise Lda, namely in the following situations:
The information on the invoice is not correct or verifiable;
The order is signaled by the Security Systems of the website as an incorrect, irregular order, or an order susceptible to fraud;
When the transfer of payment for the order was not received within a period of 5 working days following the acceptance of your order;
When it is not possible to deliver the order to the address provided by the User;
If it appears that there was an error in the presentation of the price of the product (s);
When the quantities ordered by a reseller are not in stock
9. PAYMENT CONDITIONS AND SECURITY GUARANTEES
The available payment methods will be presented at www.lost in.pt. We do not accept any payment method other than those mentioned.
You can pay for your products
For payments using a credit card, all details (such as the card number, expiration date or security code) will be sent by the Encrypted Protocol to the company that provides the remote electronic payment services, WIRECARD, without third parties. have access to the information transmitted. This information will not be used by sillyparadise Lda, except to carry out the necessary operations for purchase or reimbursement, in case of return in accordance with the exercise of the right of return, or for reporting fraud cases to the police.
The purchase price of the products and the shipping costs, as indicated on the order form, will be charged to the current account when the purchased products are actually shipped.
We draw your attention to the fact that other payment methods are not accepted in the online store.
If you try, sillyparadise, lda Lda cannot be held responsible for the loss of payment or any other damages that may result.
OF TRANSACTIONS AND THE ONLINE STORE LOSTIN ONLINE STORE AND ALL TRANSACTIONS
The LOST in online store uses the latest and most robust security technologies available for encryption platforms. All payment information you provide will be encrypted, from the initial moment of your transaction, until the moment the order is processed, and will not be saved on any public server.
Although we use highly evolved encryption software, any payment transmitted over the Internet, or via e-mail, runs some risks, particularly when the User does not take the necessary precautions and does not assume the appropriate responsibility.
Sillyparadise Lda cannot be held responsible for any damage suffered as a result of the use of electronic means of communication, namely damage resulting from failures or delays in the delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for communications or virus transmissions.
RETENTION OF TITLE OF GOODS SOLD
The Sillyparadise Lda owns the company ‘s products until it has received full payment of all these products.
The prices of products displayed on the website www.lostin.pt contain Value Added Tax (VAT).
The total price specified in the final menu includes taxes and shipping costs. Prices are quoted at the time of order confirmation, which you can print or download for future use. Please transfer only the exact amount specified in the order confirmation and make individual transfers per order.
Shipping fees are calculated per order, the exact price of the shipping fee will depend on the country where your order will be delivered.
Prices are all broken down in Euros and any change in the country of delivery of the order may have an influence on prices, due to transport costs.
For resale customers located in the European area, prices will be exempt from VAT if they present the respective European tax number
The first order for a resale customer will be worth € 1000, which corresponds to the goods chosen and paid in full before shipping.
QUALITY AND GUARANTEE
sillyparadise Lda commercializes on the website the articles of its collection that are made in fabrics 100% vintage silk and 100% vintage cotton which therefore may contain some small defects that are part of the concept of the LOST collection, suitable for the sale of unique pieces .
Most of the pieces sold by sillyparadise, lda are manufactured in fabrics made of 100% vintage silk or 100% recycled cotton
The products offered for sale at www.lostinpt may differ in color tone with respect to the image displayed also due to the internet browser and monitor used.
In the case of resale, the order will be made through a minimum order in which different models will be included in a lot of different colors.
SHIPPING OF PRODUCTS AND DELIVERIES
Products ordered from the LOST in online store will be shipped and delivered on weekdays, Monday to Friday.
We can only guarantee the good delivery of an order if the shipping address of the products is well indicated by the User, and that address is located in a home or an office located in one of the countries mentioned in the list of available countries
As an option you can send your telephone contact
A delivery is considered to have been made or a product is considered to have been delivered with the signature of the delivery receipt at the agreed address.
ORDER DELIVERY TIMES
Shipping costs associated with your order will be invoiced for each order.
After your order is registered, the respective payment is confirmed and all parts of your order are available, sillyparadise Lda undertakes to proceed with the shipment observing the following delivery times:
In mainland Portugal, within a maximum of 4 to 5 working days .
In the Archipelago of Madeira and the Azores and in Spain, between 5 and 7 working days,
In the European Union (except Portugal and Spain), between 6 and 10 working days approximately.
In all countries outside the European Union, we will deliver your order within an indicative period of 10 to 12 days
Sillyparadise Lda will not be responsible for non-compliance, or delays in the fulfillment, of any shipping obligation that has an event of force majeure, that is, an event, act or omission, beyond its reasonable control.
These General Terms and Conditions of Sale and all emergent disputes related to these general conditions, including their validity, use of the www.lostin.pt website or any purchase therein must be governed by Portuguese law.
In the event of a dispute regarding the interpretation or execution of these General Terms and Conditions of Sale, sillyparadise Lda and the Buyer undertake to endeavor to obtain a friendly solution, which is fair and appropriate, within the time limit. maximum of sixty (60) days from the receipt of the communication addressed for this purpose by any of the parties involved.
In the absence of an amicable solution, under the terms of the preceding paragraph, and in case of non-compliance with these General Conditions and Terms of Sale, both parties establish the competent Civil Court of Lisbon, with express waiver of any other.
CHANGE OF THE GENERAL TERMS AND CONDITIONS OF SALE OF THE LOSTIN ONLINE STORE
Sillyparadise Lda has the right to change these General Terms and Conditions of Sale at any time. The Buyer (a) is subject to the principles and terms in force on the date of his order, unless the law or competent authority imposes any changes to them.