GENERAL CONDITIONS
The customer has 10 working days to request the return of the item, counting from the date of delivery of the goods and following this conditions:

The pieces must be in perfect condition with the label , not having been used, and accompanied by the respective receipt . lost in has the right not to accept all the returns.
returns in accesories, scarves or jewels are not accepted.
.To exchange an item, the customer can go to our lisbon store rua D.Pedro V 58 1200-094 lisbon or request the return of items by e-mail and decide how will be the returning process.

RETURNNIG ITEMS
Always ask the returning process by this e-mail: orderlostin@gmail.com

you must pack the items you want to return and include the purchase receipt. It is important to mark the items you want to return on the receipt. You must ensure that someone is present at the place where the carrier will collect the item. There is no pre fixed time to deliever

The return process starts within 10 business days from the time of receipt of the item in our warehouse.

CHANGING THE SIZE
For a size change you must go to our store in lisbon or request the return by email and then make a new purchase with the new size. The refund, in this case, will be made with the same payment method used at the time of purchase.P

EXCHANGE FOR A DIFFERENT ARTICLE
If you want to exchange the item for a different one you will have to make a new purchase from the beginning

RETURNING THE PAYMENT
the refund period can be during 10 working days from the moment the item is received at our warehouse.

Once the items are in perfect condition, a confirmation email will be sent to you and the refund will be made using the same payment method used for the purchase.

If you made the purchase via bank transfer, we need your IBAN to make the refund, in which case you should send an email to orderlostin@gmail.com

COSTS
Exchanges post cost will be free in portugal and portuguese islands
for other countrys you must pay the post